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* Please be informed that colors may different slightly due to lighting / computer settings

Shipping details

Purchases made will be processed, carefully packed and dispatched/ shipped soon as the order is received. Tracking number will be provided through email once we have shipped out your order. If you have not received your order within 7 -14 working days, please contact us through wecare@jannahnoe.com. You can use the tracking number provided to check the status of your parcel.

We would like to note that shipment will take longer than usual during festive or peak seasons due to the high demand. Please expect a slight delay in the delivery if your parcel gets held back for customs clearance (for international orders). Once your parcel has been sent out, all the information regarding your package will be handled by the Delivery Courier.

**Please note all international orders are subjected to their respective country's customs and import duty fees. Your customs and import duty fees will be determined by the country of import upon arrival of your order based on your product value. These fees are not included in your Jannahnoe order and shipping cost. All customs and import duty fees must be paid by the parcel recipient.

Postage charges

1. Domestic Delivery

Postage fees for domestic delivery are as below:

East Malaysia       : RM10

Sabah & Sarawak : RM15

For the first 1kg and subsequent additional gram is as per Ninja Van Tariff Rate.

2. International Delivery
We charge based on Easy Parcel International postage fees.

Shipping Policy

JannahNoe Empire Sdn Bhd would like to assure you that the order processing operation will still take some time due to our shipping schedule arranged by our team. As per advise from our courier partner, ensure that your delivery address is changed to your home address for the time being to ensure the parcel is not held in their Hub. Our courier partner will arrange alternative pick-up/deliveries should your area/location is restricted or non-accessible. 

Ready Stock Item

7-14 working days for delivery for all orders exclude packaging process. This depends 100% on the courier service employed. 

Sale Item

7-14 working days for delivery for all orders exclude packaging process. This depends 100% on the courier service employed.

Kindly check your order upon arrival. For defective, damaged, or incorrect items, please email
wecare@jannahnoe.com with your order number, clear photos, and an unboxing video for a
prompt evaluation and resolution.

At JannahNoe, we will ensure all our products are processed and shipped in good condition. However, should there is an issue with the item received, kindly refer to the policy below for further information and assistance.

All returns will be subject to the following terms and conditions:

EXCHANGE

1. The sale or discounted item(s) are not eligible for refund or exchange.
2. Return window : Within 7 days of the received date only
3. Return item(s) must be unworn, unwashed, unaltered, original price tags and labels must be attached and  item must be in its original packaging.
4. Following reason will not be considered as a valid ground for a return, such as 'Change of Mind' & 'Not as per advertised'.
5. Exchange can be made valid for 1 time only once the request has been approved. 
6. Customers are not eligible to make an exchange with a different design. Only subject to the stock availability of colours and sizes.
7. The customer bears all shipping costs of the returned item(s), and we are not liable until the item reaches our warehouse.

* JANNAHNOE reserves the right to reject any return that does not meet these conditions.*

REFUND

1. Refunds are not allowed. Terms & conditions are applied for all JannahNoe collection. 
2. We reserve the right to refuse any refund request at our discretion should we determine that a customer is abusing our refund and exchange policy.
3. Jannahnoe is not liable for items that are bought out from any third party. Only returns with the correct Order ID will be attended.
4. Refund will be proceed by store credit to Jannahnoe account only if Item (s) ordered is out of stock.

DEFECT/INCORRECT ITEM

1. Item(s) can only be returned or exchanged if there is/are any defect(s) found on the item or the item received is incorrect. For both reasons, returning and replacement postage is free and covered by Jannahnoe.
2. All return or exchange item(s) postage fees will only be refunded through store credit.
3. We will offer to exchange with a different price from the original product, but it's only considered if the item you purchased is out of stock. (No refund upon the balance)

CANCELATION

1. Orders cannot be changed or cancelled once placed because they are immediately sent out for processing. If the order has not yet been shipped, you must wait to receive the package and follow the official Return & Exchange Policy.

How to Request an Exchange: A Step-by-Step Guide

Step 1: Review Eligibility & Prepare Unboxing Video
• Before proceeding, kindly review our return and exchange policy to ensure your item qualifies for an exchange.
• We highly recommend recording an unboxing video immediately upon receiving your parcel. This will assist our team in verifying any issue and ensuring a smoother and faster review process.

Step 2: Contact Our Team
• Any exchange or item-related issue must be emailed directly to wecare@jannahnoe.com. Kindly include your order number, details of the issue, and reason for the exchange request.

Step 3: Wait For Approval
• Our customer service team will review your request accordingly. You will receive an email response within 1–2 working days regarding the status of your request, along with the next instructions if approved.

Step 4: Return the Item
• Once your exchange request has been approved, kindly pack the item with Return Form  securely and ship it to the return address provided in the approval email.